* { box-sizing: border-box; }
body {
    margin: 0;
    font-family: system-ui, -apple-system, "Segoe UI", sans-serif;
    background: #f4f5f7;
    color: #1f2430;
}
.hidden { display: none !important; }
.muted { color: #7a8194; }
.center { text-align: center; padding: 2rem; }
.pre { white-space: pre-wrap; }
.spacer { flex: 1; }
.error { color: #d23f31; margin-top: .5rem; }

/* Логин */
#login-view {
    display: flex; align-items: center; justify-content: center;
    min-height: 100vh;
}
.login-card {
    background: #fff; padding: 2rem 2.5rem; border-radius: 12px;
    box-shadow: 0 8px 30px rgba(20,30,60,.12); width: 340px;
}
.login-card h1 { margin: 0 0 .2rem; font-size: 1.4rem; }
.login-card label { display: block; margin: .8rem 0 .2rem; font-size: .85rem; color: #555c70; }
.login-card input {
    width: 100%; padding: .55rem .7rem; margin-top: .25rem;
    border: 1px solid #ccd1dd; border-radius: 8px; font-size: 1rem;
}

/* Шапка */
header {
    display: flex; align-items: center; gap: 1rem;
    background: #1f2430; color: #fff; padding: .6rem 1rem;
}
.brand { font-weight: 700; letter-spacing: .3px; }
#tabs { display: flex; gap: .2rem; flex-wrap: wrap; }
#tabs button {
    background: transparent; color: #aab2c5; border: none;
    padding: .35rem .7rem; border-radius: 6px; cursor: pointer; font-size: .85rem;
}
#tabs button:hover { color: #fff; }
#tabs button.active { background: #39415a; color: #fff; }
#who { font-size: .8rem; }

/* Кнопки */
.btn {
    border: 1px solid #ccd1dd; background: #fff; color: #1f2430;
    border-radius: 8px; padding: .45rem .9rem; cursor: pointer; font-size: .9rem;
}
.btn:hover { background: #eef0f5; }
.btn.primary { background: #2457d6; border-color: #2457d6; color: #fff; }
.btn.primary:hover { background: #1c46b0; }
.btn.danger { background: #d23f31; border-color: #d23f31; color: #fff; }
.btn.ghost { background: transparent; border-color: #4a5168; color: inherit; }
.small { padding: .3rem .7rem; font-size: .8rem; }

/* Реестр */
.toolbar { display: flex; gap: .5rem; padding: .8rem 1rem; align-items: center; }
.toolbar input {
    padding: .45rem .7rem; border: 1px solid #ccd1dd; border-radius: 8px;
    min-width: 280px; font-size: .9rem;
}
.tickets { width: 100%; border-collapse: collapse; background: #fff; font-size: .88rem; }
.tickets th {
    text-align: left; padding: .5rem .7rem; border-bottom: 2px solid #e3e6ee;
    color: #7a8194; font-weight: 600; font-size: .75rem; text-transform: uppercase;
}
.tickets td { padding: .55rem .7rem; border-bottom: 1px solid #eef0f5; vertical-align: top; }
.tickets tbody tr { cursor: pointer; }
.tickets tbody tr:hover { background: #f6f8fd; }

/* Бейджи */
.badge {
    display: inline-block; padding: .15rem .55rem; border-radius: 999px;
    font-size: .75rem; font-weight: 600; white-space: nowrap;
}
.st-draft     { background: #ede7f6; color: #5e35b1; }
.st-new       { background: #e3f2fd; color: #1565c0; }
.st-wip_diag  { background: #e8f5e9; color: #2e7d32; }
.st-wip_fix   { background: #e8f5e9; color: #1b5e20; }
.st-wait_user { background: #e0f4ff; color: #0277bd; }
.st-wait_ext  { background: #fff3e0; color: #ef6c00; }
.st-resolved  { background: #f1f3f5; color: #495057; }
.st-closed    { background: #f1f3f5; color: #868e96; }
.st-cancelled { background: #fbe9e7; color: #bf360c; }

.pr-critical { background: #ffebee; color: #c62828; }
.pr-high     { background: #fff3e0; color: #e65100; }
.pr-medium   { background: #f1f8e9; color: #558b2f; }
.pr-low      { background: #f1f3f5; color: #6b7280; }

.due-ok      { color: #2e7d32; font-weight: 600; }
.due-soon    { color: #ef6c00; font-weight: 700; }
.due-over    { color: #d23f31; font-weight: 700; }

/* Карточка */
#detail-view { padding: 1rem; max-width: 1200px; margin: 0 auto; }
.detail-head { display: flex; align-items: center; gap: 1rem; margin: .6rem 0; }
.detail-head h2 { margin: 0; }
.actions { display: flex; gap: .5rem; flex-wrap: wrap; margin: .6rem 0 1rem; }
.detail-grid {
    display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
    gap: .6rem 1.2rem; background: #fff; padding: 1rem; border-radius: 10px;
    font-size: .88rem; margin-bottom: 1rem;
}
.detail-grid .label { color: #7a8194; font-size: .75rem; text-transform: uppercase; }
.detail-cols { display: grid; grid-template-columns: 1.2fr 1fr; gap: 1rem; }
.col { background: #fff; padding: 1rem; border-radius: 10px; }
.col h3 { margin: .2rem 0 .5rem; font-size: .95rem; }
@media (max-width: 900px) { .detail-cols { grid-template-columns: 1fr; } }

.comments { display: flex; flex-direction: column; gap: .6rem; }
.comment { border: 1px solid #eef0f5; border-radius: 8px; padding: .5rem .7rem; font-size: .88rem; }
.comment.internal { background: #fdf7e3; border-color: #f2e2ac; }
.comment .meta { color: #7a8194; font-size: .75rem; margin-bottom: .25rem; }
.comment .body { white-space: pre-wrap; }

.attachments { list-style: none; padding: 0; margin: 0 0 .5rem; font-size: .88rem; }
.attachments li { padding: .25rem 0; }

.events { list-style: none; padding: 0; margin: 0; font-size: .8rem; color: #555c70; }
.events li { padding: .2rem 0; border-bottom: 1px dashed #eef0f5; }

#comment-form textarea, .modal textarea {
    width: 100%; min-height: 70px; padding: .5rem .7rem;
    border: 1px solid #ccd1dd; border-radius: 8px; font: inherit;
}
.check { font-size: .82rem; color: #555c70; display: flex; gap: .4rem; align-items: center; margin: .4rem 0; }

.dir-title { margin: 1.2rem 0 .5rem; font-size: .95rem; display: flex; gap: .6rem; align-items: center; }
.dir-title button { margin-left: auto; }

/* Модалка */
#modal-backdrop {
    position: fixed; inset: 0; background: rgba(15,20,35,.45);
    display: flex; align-items: center; justify-content: center; z-index: 50;
}
.modal {
    background: #fff; border-radius: 12px; padding: 1.4rem; width: 480px;
    max-height: 90vh; overflow: auto;
}
.modal h3 { margin-top: 0; }
.modal label { display: block; margin: .7rem 0 .2rem; font-size: .85rem; color: #555c70; }
.modal input, .modal select {
    width: 100%; padding: .5rem .7rem; border: 1px solid #ccd1dd;
    border-radius: 8px; font: inherit; font-size: .95rem;
}
.modal .row { display: flex; gap: .7rem; }
.modal .row > * { flex: 1; }
.modal .footer { display: flex; gap: .5rem; justify-content: flex-end; margin-top: 1.2rem; }

/* Журнал событий */
.j-types { display: flex; flex-wrap: wrap; gap: 4px 16px; margin: 10px 0; }
.j-types .check { margin: 0; }

/* Панель фильтров реестра */
.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin: 10px 0; }
.filters select, .filters input { margin: 0; }
#search { min-width: 360px; }  /* не обрезать подсказку поиска (заявитель, телефон) */